Privacy Policy

Effective Date: September 14, 2026

Des Group Property Services (“Des Group,” “we,” “us,” or “our”) operates the website getdesgroup.com (the “Site”) and provides HVAC, plumbing, and roofing services. This Privacy Policy explains what information we collect when you use our Site, how we use it, and the choices you have.

By using our Site or submitting a service request through it, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide Directly

When you submit a service request through our website form, we collect:

• Full name
• Phone number
• Email address
• Property street address, city, state, and ZIP code
• A description of the service issue or problem
• Photos you choose to upload of the issue (optional, up to 5 images)
• Service type requested (HVAC, Plumbing, Roofing, or Not Sure)

We also collect information you provide when you call us directly, email us at contact@getdesgroup.com, or otherwise contact us.

Information Collected Automatically

When you browse our Site, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Pages visited and time spent on the Site
• Referring website or search terms used to find us
• General location information (city/region level, based on IP address)

This information is typically collected through standard web server logs and analytics tools.

Photos You Upload

Photos submitted through our service request form are used solely to help us understand the problem, prepare for the service visit, and provide an accurate initial assessment. Photos are stored securely and are not shared publicly or used for marketing without your separate, explicit permission.

2. How We Use Your Information

We use the information we collect to:

• Respond to and fulfill your service requests
• Contact you to schedule, confirm, or follow up on appointments
• Prepare technicians with relevant information (including uploaded photos) before a service visit
• Provide quotes, estimates, and diagnostic assessments
• Send appointment reminders, service updates, or follow-up communications
• Improve our Site, services, and customer experience
• Maintain business records for licensing, insurance, and warranty purposes
• Comply with legal obligations and enforce our terms

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service providers: With vendors who help us operate our business, such as scheduling software, payment processors, hosting providers, and email/SMS communication tools — solely to help us provide services to you.
• Financing partners: If you request financing options, relevant information may be shared with our financing partner(s) to process your application. This is only done with your consent at the time you request financing.
• Legal requirements: If required by law, subpoena, or legal process, or to protect the rights, safety, or property of Des Group, our customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of that transaction.

We do not share your uploaded photos or property details with third parties for marketing purposes.

4. Cookies and Analytics

Our Site may use cookies and similar tracking technologies to:

• Understand how visitors use our Site
• Remember your preferences
• Measure the effectiveness of our marketing efforts

You can disable cookies through your browser settings. Disabling cookies may affect certain features of the Site but will not prevent you from submitting a service request or contacting us by phone.

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill the service request or business relationship
• Maintain accurate business, warranty, and licensing records
• Comply with legal, tax, and regulatory requirements

If you would like your information deleted sooner, you may contact us using the information in Section 8, and we will honor your request where we are not otherwise required to retain the information by law.

6. Your Choices and Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual retention requirements
• Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing email

To exercise any of these rights, contact us at contact@getdesgroup.com or 215-650-7123.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Site and services are intended for adults seeking home service solutions. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Third-Party Links

Our Site may contain links to third-party websites (such as financing partners or review platforms). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Effective Date” at the top of this page will be updated accordingly. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Des Group Property Services

Email: contact@getdesgroup.com

Phone: 215-650-7123

PA Contractor License #PA225401